If you have established a MOTO account with OpenEdge (was APT), you may process a credit card payment or refund in the AR Cash Receipts Journal.
Click Processing Credit Refunds for details on issuing credits.
1. If you use a different sweep account for OpenEdge payments, change the Bank Account on the GL tab.
2. On the Main tab, select Invoice or Invoices that the customer wishes to pay for.
3. Enter the Discount (if any) and Total Receipt; this is the amount that will be processed on the credit card.
4. Verify that the customer has their credit card ready, and then click the Process Payment button.
5. SAMPro will display a message reminding you that you will only have 60 seconds to enter the information; click Yes to continue. Another message inform you that the journal entry will be added before Payment Processing; click Yes again.
6. When the x-web portal opens, enter the customer's credit card number (without spaces or dashes) and expiration date and click Submit.
7. If the card is approved, the web portal will display "Approval" in red. If it is not approved, check the number and expiration date and try submitting it again.
8. When the payment is approved, the system will write the Approval Code back to the Check Number field, and complete the CC Masked Account field for future reference.
Timing Out: If the Alias is not generated within 60 seconds, it will not be written back to SAMPro, even if a success is noted in the web portal. If this occurs, repeat the Alias process.
9. When preparing to enter the next Cash Receipt, remember to set the GL Bank Account to the appropriate value.
Note: For Cash Receipt Transactions, SAMPro will also send the SAMPro user ID to column "User ID" of export, and sent the User Def 1 to the Client Id.
1. Select a Credit Memo in the AR Cash Receipts Journal, and enter the Total Receipt as a negative number.
2. Verify that the customer has their credit card ready, and then click the Process Payment button.
3. Click through the usual messages; when the x-web portal opens, enter the customer's credit card number (without spaces or dashes) and expiration date and click Submit.
4. If the card is approved, the web portal will display "Approval" in red and the customer's card will be credited with the refund. If it is not approved, check the number and expiration date and try submitting it again.