The record is used in conjunction with the Dispatcher Id on the Dispatch Board’s Filter Calls tab. By entering a Dispatcher Id on this range, only those work orders with the corresponding Dispatcher Id will be displayed on the Dispatch Board. This feature is intended to enable dispatchers to track only ‘their’ work orders.
Tip: If technicians are shared between dispatchers, you will not be able to see these other dispatches when filtering on the Dispatcher Id on the Dispatch Board. To view all dispatches for your technicians, blank the Dispatcher Id in the Dispatch Board’s Filter Calls tab.
Referenced in the Client Site and Work Order records, and on the Filter Calls tab of the Dispatch Board. It may also be used for reporting purposes. If the Dispatcher Id was not set in the Client Site record when a Work Order was created, it will not automatically be included in these existing Work Orders. Contact your support representative for details.
A Dispatcher record may be associated with an individual (by completing the Employee Id). Alternately, it may designate a position – for example, the dispatcher for A-1 Supermarkets and Acme Department stores.
Dispatcher Id:
This required field uniquely identifies this record.
Dispatcher Name:
The Dispatcher’s name, for identification purposes.
Employee Id:
The Employee Id for this Dispatcher, if applicable. This field is optional.
Contact Id:
This field specifies the record that supplies the e-mail, phone and address contact information for this Dispatcher.
Contact Type Id: Firm:
Email Address: Email Fax: Email Pager: Email Address 2: (formerly Email Pager)
Notes: Mailing Address:
These display-only fields default from the Contact record. To update them, right-click on the Contact Id and edit the Contact record directly.
Dispatcher User 1: Dispatcher User 2:
These optional fields may be used for informational and reporting purposes.
Obsolete?
If this field is checked, the record is considered Obsolete, and it may not be directly specified during data-entry (either by entering the Id or selecting it from a list). Obsoleted records can be edited and the Obsolete option can be un-done when necessary. When you check the Obsolete field, the following message box will be displayed:
“You have elected to obsolete this record. Would you like to see existing references to this record?”
If you click Yes, the system will display a viewer that provides click-through access to all tables referencing this record: see References List for details.