The purpose of the PCR Table is to enforce consistency between the Problem reported (the Work Code), the Cause of the problem (the Cause Code), and the Remedy (the Resolution Code). This consistency is enabled via the PCR Table’s Problems tab which defines which Causes may be selected for each Work Code (Problem), and by the Remedies tab which defined which Remedy (Resolution) Code may be selected for each Cause Code.
A PCR Table may be a specified in the Client Site Equipment record to enable this functionality.
PCR Table Id:
This required field uniquely Identifies this table. .
PCR Table Name:
This recommended field may be used provide greater detail on this table.
PCR User 1-5:
These optional fields may be used for entering any information your company wishes to retain.
Obsolete?
If this field is checked, the record is considered Obsolete, and it may not be directly specified during data-entry (either by entering the Id or selecting it from a list). Obsoleted records can be edited and the Obsolete option can be un-done when necessary. When you check the Obsolete field, the following message box will be displayed:
“You have elected to obsolete this record. Would you like to see existing references to this record?”
If you click Yes, the system will display a viewer that provides click-through access to all tables referencing this record.
Problem Tab
This tab defines which Causes may be selected for each Work Code (Problem).
Work Code Id: Cause Code Id:
Each line defines a valid problem/cause pair. Each Work Code (problem) may be listed multiple times if has multiple causes. For example, a NoCool problem could be caused by a refrigerant leak, electrical outage, and so on.
Remedies Tab
This tab defines which Remedies (Resolution) may be selected for each Cause.
Cause Code Id: Resolution Code Id::
Each line defines a valid cause/remedy pair. Each Cause Code may be listed multiple times if has multiple resolutions. A Control Cause Code might be associated with remedies (resolution codes) of Repair or Replace.
When you double-click to select a Cause Code, the list will be limited to those that appear on the Problem tab; only Cause Codes that appear on the Problems tab should be included on the Remedies tab.