This registry entry may be used to remap the standard SAM Pro work order escalation statuses that are displayed on the Client Web Interface. This feature is typically used to clarify the information that is displayed for clients.
Testing Your Registry Entries
The system does not verify the validity of registry entries. Be sure to test your registry entries after completing them to verify that they are functioning correctly.
Id: web-statusmap
Setting Key: a wrkordr_escltn_stts Setting Value: Custom Status
where a wrkordr_escltn_stts is listed exactly as specified in SAM Pro, and Custom Status is replaced by the text that you want displayed on the Web Client Interface.
Example:
Setting Key: unacknowledged Setting Value: Call Entered
See Also:
Escalation Status