Registry Start Scheduled Event Manager


Configure Scheduled Event Manager options.

Testing Your Registry Entries
The system does not verify the validity of registry entries. Be sure to test your registry entries after completing them to verify that they are functioning correctly.

Setting Values are Uppercase-Lowercase Sensitive:
The Setting Value is case-sensitive: be sure that you enter the value exactly as specified in the documentation. If the documentation specifies a value of true, do NOT enter True or TRUE.

Batch Files:

Typically, the Scheduled Event Manager as an agent-type user, and started via a batch file. See Suppressing Messages Boxes for Agent Type Users for an important batch file command.

Related Registry Entries:

Specify Downtime for Scheduled Event Managers

Escalate Web Logs by Branch

By default, email messages will include the "This important message auto-generated by SAM Pro Enterprise that is included on all escalation email messages by default. This text may be eliminated or changed via registry: Suppress SAM Pro byline message on Escalations .

Important Fields:

Id: sys-start-sschdldevntmngr

Token Replacement for Pending Events

This option will check for Pending events which have tokens which have not been replaced. This new method will do token replacements and update record change log for scheduled events. Please consult your support representative before implementing this option.

Setting Key: Fix Tokens Setting Value: true  {default is False}

Registry to Escalate Web Logs by Service Category

This registry setting enables the Escalation Profile attached to Web Logs to be set by Service Category. If enabled, this registry overrides the sys-weblog-escalation registry which controls setting the Escalation Profile by Branch.

To Turn on this feature enter the following option:

Setting Key: EscalateWeblogsByServiceCategory Setting Value: true

For Each Service Category add a separate line:

Setting Key: SC_ServiceCategoryId Setting Value: EscalationProfileId


Setting Key: SC_HVAC Setting Value: STANDARD

Turn Off Rn Caching

This option should be enabled if the email addresses in Contact records are frequently changed. By default, the Scheduled Event Manager will only load the Account Manager (or other records accessing Contact information) ONE time in a session.  After that initial load, subsequent changes to the loaded Contact information are not picked up by the system unless the Scheduled Event Manager is rebooted.  The following registry settings turn off the default caching for the Scheduled Event Manager/Escalation Manager; information needed to create the scheduled event (such as the Account Manager's Contact Email) will be evaluated when the scheduled event is generated. Typically, both registries should be entered.

Turn off Caching in the Scheduled Event Manager:

Registry Id: sys-start-sschdldevntmngr

Setting Key: RnCache    Setting Value: false    (default true)

Turn off Caching in the Escalation Manager:

Registry Id: sys-EscalationManager

Setting Key: RnCache    Setting Value: false    (default true)